How can we help you today?

How do I resolve a cloud sync conflict?

This article covers how to approach cloud conflicts on:

  1. iCloud
  2. Dropbox
  3. Google Drive

iCloud Sync Conflicts

Cloud conflicts arise when iCloud detects that there are different versions of your Nebo library stored in the cloud and on your device. iCloud will ask you which version of the library you want to keep.


Open AnywayThis will allow you to open the page on the device. If you make changes to this page and sync up to the cloud, this will become the dominant page version in iCloud.
Local versionThis will sync the Nebo library on your device up to iCloud.
If you have notes in iCloud that have not yet been synced with your device, these will be overwritten.
iCloud versionThis will sync the version of your Nebo library in iCloud down to your device. If you have new notes on your device that you have not yet synced with iCloud, these will be overwritten.
CancelThis option will cancel the sync process, but it will not resolve the cloud conflict.

I can't find one of my notes after syncing. How do I get it back?

If you accidentally lose your notes due to an accidental overwrite while you are syncing with iCloud, Nebo offers you a path to retrieve your lost work: (Retrieving your notes after an iCloud overwrite - this page is currently unavailable).

Dropbox Sync Conflicts

Cloud conflicts arise when Dropbox detects that different versions of your Nebo library are stored in the cloud and on your device. Dropbox will ask which version of the library you want to keep. It is important to be aware that an incorrect choice can lead to data loss which often cannot be undone.

Open AnywayThis will allow you to open the page on the device. If you make changes to this page and sync up to the cloud, this will become the dominant page version in Dropbox.
Dropbox versionThis will sync the version of your Nebo library in Dropbox down to your device.
If you have new notes on your device that you have not yet synced with Dropbox, these will be overwritten.
Local versionThis will sync the Nebo library on your device up to Dropbox.
If you have notes in Dropbox that have not yet been synced with your device, these will be overwritten.
CancelThis option will cancel the sync process, but it will not resolve the cloud conflict.

I can't find one of my notes after syncing. How do I get it back?

If you accidentally delete one of your notes while you are syncing with Dropbox, this sync service offers you a path to retrieve your lost work: 

  1. Open a browser and sign into your Dropbox account. 
  2. In the left side panel, select Deleted files, as shown below. 
  3. Select the file you would like to restore and select Restore. 
  4. If you do not see the required file, you may need to select Show Filters and change the date range.


Google Drive Sync Conflicts

Cloud conflicts arise when Google Drive detects that there are different versions of your Nebo library stored in the cloud and on your device. Google Drive will ask you which version of the library you want to keep.

Open AnywayThis will allow you to open the page on the device. If you make changes to this page and sync up to the cloud, this will become the dominant page version in Google Drive.
Local versionThis will sync the Nebo library on your device up to Google Drive. If you have notes in Google Drive that have not yet been synced with your device, these will be overwritten.
Google
Drive version
This will sync the version of your Nebo library in Google Drive down to your device. If you have new notes on your device that you have not yet synced with Google Drive, these will be overwritten.
CancelThis option will cancel the sync process, but it will not resolve the cloud conflict.

Google Drive does not offer an option for users to retrieve notes lost during an accidental cloud overwrite. It is therefore very important that you make regular full library backups on your device, just in case the unexpected should ever happen. Backing up or syncing your data, what’s the difference?

Does it answer your question?
Yes No

This feedback will be used to improve the content and clarity of our support articles. We cannot respond to questions or support requests submitted here.

For technical support or questions regarding Nebo please submit a support request using the My Tickets tab at the top of this page, or you can click here.

Thanks for your review !

Your say on MyScript apps

Want to get involved in improving MyScript products with our user experience team? Take a few minutes to tell us about yourself, and we’ll contact you when your profile matches one of our research projects.

Get involved