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Open a page that may have issues

If in the main view, a banner says that your page looks off, try opening the page and writing on it, then close it. When you're back in the main view, the banner should disappear. 

Sometimes, when you see this banner in the main view, you'll tap your page to open it, and it won't work. In this case, you'll need to send the page or notebook to the Support team.

Sending us a ticket with an attachment of your page will allow us to investigate the problem and fix it. Make sure that you export and send your page or notebook as a .nebo file as we can only repair files sent in this format.

To export your page:

Step 1: Sending a page or notebook with problems

Exporting a single page on iOS, Android, and Windows devices

  1. Open the individual page you would like to export.
  2. In the top right of your screen, tap the three-dot menu icon.
  3. Select Export from the drop-down menu.
  4. Select Format in the pop-up menu and then choose the .nebo format.
  5. In the pop-up menu, you can also change or edit the name of the file you are exporting.
  6. Select Export.
  7. Choose the application you want to export your page with.
  8. Attach the exported .nebo file to your support request ticket.

Exporting multiple pages at once on iOS

  1. Open the notebook containing the pages you would like to export.
  2. Tap the three-dot menu icon in the top right of your screen.
  3. Select Export from the drop-down menu.
  4. Select Format. 
  5. A menu displays, showing the available export formats: PDF, or Nebo. Select Nebo.
  6. Switch Combine into one file on to export all pages as a single file. If you select this option, you can customize the name of the exported file. Alternatively, switch Combine into one file off to export all pages individually. If you select this option, the exported files will be named according to their respective file names.
  7. Select Export. Another menu displays, showing available export destinations.
  8. Select a destination app or location on your device. The selected page will be exported to your chosen destination. 
  9. Attach the exported .nebo file to your support request ticket.

Exporting multiple pages at once on Windows

  1. Long-press the notebook title in the side panel, or right-click with a mouse.
  2. Select Export from the drop-down menu.
  3. To determine the format of the exported file, select the drop-down menu next to Format. 
  4. Available export formats are PDF or Nebo. Select Nebo.
  5. Switch Combine into one file on to export all pages as a single file. If you select this option, you can customize the name of the exported file. Alternatively, switch Combine into one file off to export all pages individually. If you select this option, the exported files will be named according to their respective file names.
  6. Select Export. Another menu displays, showing available export destinations.
  7. Select a destination app or location on your device. The selected page will be exported to your chosen destination.
  8. Attach the exported .nebo file to your support request ticket.

Exporting multiple pages at once on Android

  1. Long-press the notebook title in the side panel.
  2. Tap the three-dot menu icon in the blue banner highlighted at the top of the side panel.
  3. Select Export from the drop-down menu.
  4. To determine the format of the exported file, select the drop-down menu beneath Format. 
  5. Available export formats are PDF or Nebo. Select Nebo.
  6. Switch Combine into one file on to export all pages as a single file. If you select this option, you can customize the name of the exported file. Alternatively, switch Combine into one file off to export all pages individually. If you select this option, the exported files will be named according to their respective file names.
  7. Select Export. Another menu displays, showing available export destinations.
  8. Select a destination app or location on your device. The selected page will be exported to your chosen destination.
  9. Attach the exported .nebo file to your support request ticket.

Step 2: If you cannot export the individual page or notebook

If you cannot export the individual page or notebook, you can also create a fill library backup instead.

See here for details: Back up your notes

Attach the exported .nebobackup file to your support request ticket.

Step 3: Attaching the exported file to your support request ticket

You can then send us a ticket:

  1. Go to Tickets at the top of this page.
  2. Sign in with your MyScript account.
  3. Press New ticket and fill in the form. The more information you provide, the better we'll be able to help you.
  4. Press Attach file, then browse your files and select the .nebo or .nebobackup file you want to attach.
  5. Ensure that the file you have attached has content. If the file has 0MBs, the file you have attached is empty. Try re-exporting it from Nebo as we cannot repair a file with 0MBs.
  6. Press Submit.

Thank you for your cooperation, our support team will take it from here and get back to you as quickly as possible.

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For technical support or specific Nebo-related inquiries, please click here: Submit a ticket

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