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Troubleshooting

  • Nebo Windows - pen calibration issue

    We have noticed that on Nebo Windows 2.1.2, there is sometimes a pen calibration issue in dual screen: At first launch, the pen is properly calibrated If ...

  • How to reinstall Nebo in Windows 10 (Windows Store)

     Click on the Windows icon on the taskbar to open the “Start” menu.     If you have deleted your Windows Store icon from the taskbar, then you need to...

  • Missing notes after an update

    After an update, you may find that your notes are no longer visible in Nebo. This is because you have been signed out of your MyScript account while the app...

  • Lost notes

    If you cannot see your notes in Nebo always check to see if you have been signed out of your MyScript SSO account. During an update, Nebo may sign you out o...

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