Troubleshooting

• Find your current version of Nebo

  If you can tell us what version of Nebo is on your device, it will help us answer your ticket questions. For Nebo 2.0 and superior, you can find this infor...

• Lost notes

  If you cannot see your notes in Nebo always check to see if you have been signed out of your MyScript SSO account. During an update, Nebo may sign you out o...

• Missing notes after an update

  After an update, you may find that your notes are no longer visible in Nebo. This is because you have been signed out of your MyScript account while the app...

• Find .nebo files in your iOS device

  We recommend you to back up or sync your notes regularly. There are several tools available to access .nebo files on iOS: iMazing or iExplorer (free demo v...

• Find .nebo files in your Windows device

  We recommend you to backup or sync your notes regularly, as crashes may happen and deleting the app from your device will delete your data as well. In case...

• Open a page that may have issues

  If in the main view, a banner says that your page looks off, try opening the page and write on it, then close it. When you're back in the main view, th...

• Refunds

  If you would like to tell us why Nebo does not suit your needs, we would very much like to hear from you. MyScript plays no part in the transaction process...

• Not enough space error message on Windows

  If you cannot run the tutorial because a Not enough space error message is displayed, you may have to update your display settings. In fact, a minimum displ...

• Nebo on Chrome OS

  The R72 version of Chrome OS has brought some usability issues. We are currently discussing with Google to understand how they can be fixed. Until a soluti...

• Submitting a support ticket

  What happens when you submit a ticket to Nebo support? All tickets are assigned to our agents by a ticket filtration system which prioritizes tickets accor...