Troubleshooting

• Missing notes after an update

  After an update, you may find that your notes are no longer visible in Nebo. This is because you have been signed out of your MyScript account while the app...

• Open a page that may have issues

  If in the main view, a banner says that your page looks off, try opening the page and writing on it, then close it. When you're back in the main view, t...

• Refunds

  We’re sorry to hear that Nebo isn’t meeting your expectations. Your feedback is incredibly important to us—it helps us improve and better understand the nee...

• Submitting a support ticket - Contact Support

  Useful information in order to submit a support ticket, you will need to create a MyScript account if you do not already have one. See here for details: Set...

• I can't see my notes after syncing with iCloud

  If you cannot find some of your content: while editing your notes. after disconnection from iCloud while moving between Wi-Fi Networks. after the sync b...

• Reinstalling Nebo and implications of deleting the app

  At times, you may encounter issues with Nebo; be mindful of the following important points:  - Before deleting or reinstalling Nebo, always remember to ...

• Xiaomi devices with Chinese ROM may have difficulty downloading languages

  Nebo typically uses the system's download manager to download language packs, which functions well in most cases.  However, Xiaomi devices (such as ...