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Troubleshooting

  • Find .nebo files in my Windows device

    We recommend you to backup or sync your notes regularly, as crashes may happen and deleting the app from your device will delete your data as well. In case...

  • Find .nebo files in my iOS device

    We recommend you to back up or sync your notes regularly. There are several tools available to access .nebo files on iOS: iMazing or iExplorer (free demo v...

  • Issues when creating folders or notebooks on iOS

    If you are facing display issues, you may have to update your display settings to create a notebook or to write smoothly. Go to Settings, then General and...

  • Not enough space error message on Windows

    If you cannot run the tutorial because a Not enough space error message is displayed, you may have to update your display settings. In fact, a minimum displ...

  • Refunds

    We are sorry to hear that Nebo doesn't fit your needs. If you wish to tell us why, we would very much like to hear from you! To get a refund, you'...

  • Try opening a page that may have issues

    Sometimes, you'll tap a page to open it, and it won't work. In this case, you'll need help from our Support team. Sending us a ticket with a...

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