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Troubleshooting

  • Keyboard

    Nebo is an application for creating digital content with handwriting. Regularly, we think about, create and implement new features to best fit your workflow...

  • Find .nebo files in your iOS device

    We recommend you to back up or sync your notes regularly. There are several tools available to access .nebo files on iOS: iMazing or iExplorer (free demo v...

  • Find .nebo files in your Windows device

    We recommend you to backup or sync your notes regularly, as crashes may happen and deleting the app from your device will delete your data as well. In case...

  • Not enough space error message on Windows

    If you cannot run the tutorial because a Not enough space error message is displayed, you may have to update your display settings. In fact, a minimum displ...

  • Issues when creating folders or notebooks on iOS

    If you are facing display issues, you may have to update your display settings to create a notebook or to write smoothly. Go to Settings, then General and...

  • Open a page that may have issues

    If in the main view, a banner says that your page looks off, try opening the page and write on it, then close it. When you're back in the main view, th...

  • Trial version of NEBO Notebook 9: Notebook transfer instructions

    Once you have downloaded Nebo from the Microsoft, you can import your notes from Nebo trial version of your Samsung device. To do so, two options are availa...

  • Refunds

    If you wish to tell us why Nebo doesn't fit your need, we would very much like to hear from you. To get a refund, you'll need to contact your app...

  • Trial version of Nebo for Huawei: Notebook transfer instructions

    You have downloaded Nebo from Google Play and would like to transfer your notes from Nebo Huawei 1.7? We've got you covered!  Two options are availabl...

  • Find your current version of Nebo

    If you can tell us what version of Nebo is on your device, it will help us answer your ticket questions. For Nebo 2.0 and superior, you can find this infor...

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