Troubleshooting

Why am I stuck in Read-only mode?
Nebo has been designed to work on touchscreen devices with active pens only. If you do not meet those requirements, you will not be able to use Nebo to the...
Wed, 25 Apr, 2018 at 4:05 PM
My notes are not editable when I paste them into Word
When you choose to paste your notes into Word, they are sometimes pasted as an image. If you want to keep them editable, right-click where you want to past...
Wed, 25 Apr, 2018 at 4:07 PM
[Windows] How to manually access .nebo files for technical purposes
We recommend you to save your data regularly, as crashes may happen and deleting the app from your device will delete your data as well. In case of trouble...
Fri, 13 Jul, 2018 at 4:53 PM
[iOS] How to manually access .nebo files for technical purposes
 There are several tools available to recover .nebo files on iOS: iMazing or iExplorer (free demo version). In case of trouble or when Nebo does not open a...
Fri, 6 Jul, 2018 at 5:57 PM
[iOS] Display issues when creating a notebook or a folder
If you are facing display issues, you may have to update your display settings to create a notebook or to write smoothly. Go to Settings, then General and...
Fri, 8 Jun, 2018 at 10:08 AM
[Android/Windows] What does the "Not enough space" error message mean?
If you cannot run the tutorial because a Not enough space error message is displayed, you may have to update your display settings. In fact, a minimum displ...
Fri, 20 Jul, 2018 at 2:05 PM
I would like a refund
We are sorry to hear that Nebo does not fit your needs. If you wish to tell us why, we would very much like to hear from you! Here is where you can submit a...
Thu, 31 May, 2018 at 10:48 AM
Nebo crashes when I start the tutorial
We have identified an issue and will fix it with the next update planned this summer, so please be patient and keep upgrading! In the meantime, please find a...
Fri, 29 Jun, 2018 at 10:24 AM
Nebo iOS 12 compatibility
We have identified issues with Nebo iOS 12 beta versions. We will update Nebo for the public release. Thanks for your patience. 
Fri, 20 Jul, 2018 at 2:04 PM
4