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Troubleshooting

Nebo iOS 12 compatibility
We have identified issues with Nebo iOS 12 beta versions. Please update to Nebo latest version available on the AppStore.
Wed, 19 Sep, 2018 at 3:43 PM
Sync conflict with iCloud
Sometimes Nebo detects a conflict between the notes stored on your device and in the cloud. When it occurs, you are asked via a pop-up window to choose b...
Thu, 20 Sep, 2018 at 9:39 AM
Stuck in Read-only mode
Nebo has been designed to work on touchscreen devices with active pens only. If you do not meet those requirements, you will not be able to use Nebo to the...
Tue, 4 Sep, 2018 at 5:37 PM
[Windows] Finding .nebo files in my device
We recommend you to save your data regularly, as crashes may happen and deleting the app from your device will delete your data as well. In case of trouble...
Tue, 4 Sep, 2018 at 5:35 PM
[iOS] Finding .nebo files in my device
 There are several tools available to recover .nebo files on iOS: iMazing or iExplorer (free demo version). In case of trouble or when Nebo does not open a...
Tue, 4 Sep, 2018 at 5:35 PM
[iOS] issues when creating folders or notebooks
If you are facing display issues, you may have to update your display settings to create a notebook or to write smoothly. Go to Settings, then General and...
Tue, 4 Sep, 2018 at 5:36 PM
[Android/Windows] Not enough space error message
If you cannot run the tutorial because a Not enough space error message is displayed, you may have to update your display settings. In fact, a minimum displ...
Tue, 4 Sep, 2018 at 5:37 PM
Refunds
We are sorry to hear that Nebo does not fit your needs. If you wish to tell us why, we would very much like to hear from you! Unfortunately, MyScript does ...
Tue, 4 Sep, 2018 at 5:34 PM
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