How can we help you today?

Troubleshooting

  • Keyboard

    Nebo is an application for creating digital content with handwriting. Regularly, we think about, create and implement new features to best fit your workflow...

  • Find your current version of Nebo

    If you can tell us what version of Nebo is on your device, it will help us answer your ticket questions. For Nebo 2.0 and superior, you can find this infor...

  • Find .nebo files in your iOS device

    We recommend you to back up or sync your notes regularly. There are several tools available to access .nebo files on iOS: iMazing or iExplorer (free demo v...

  • Find .nebo files in your Windows device

    We recommend you to backup or sync your notes regularly, as crashes may happen and deleting the app from your device will delete your data as well. In case...

  • Open a page that may have issues

    If in the main view, a banner says that your page looks off, try opening the page and write on it, then close it. When you're back in the main view, th...

  • Not enough space error message on Windows

    If you cannot run the tutorial because a Not enough space error message is displayed, you may have to update your display settings. In fact, a minimum displ...

  • Nebo on Chrome OS

    The R72 version of Chrome OS has brought some usability issues. We are currently discussing with Google to understand how they can be fixed. Until a soluti...

  • Issues when creating folders or notebooks on iOS

    If you are facing display issues, you may have to update your display settings to create a notebook or to write smoothly. Go to Settings, then General and...

  • Trial version of NEBO Notebook 9: Notebook transfer instructions

    Once you have downloaded Nebo from the Microsoft, you can import your notes from Nebo trial version of your Samsung device. To do so, two options are availa...

  • Trial version of Nebo for Huawei: Notebook transfer instructions

    You have downloaded Nebo from Google Play and would like to transfer your notes from Nebo Huawei 1.7? We've got you covered!  Two options are availabl...

Your say on MyScript apps

Want to get involved in improving MyScript products with our user experience team? Take a few minutes to tell us about yourself, and we’ll contact you when your profile matches one of our research projects.

Get involved