Why do I need to pay for Nebo in each store?
Nebo operates on a one-time purchase model per operating system (Nebo is not a subscription app). This means you pay once for the app on a specific platform (e.g., Android, iOS, or Windows) and get access to its features without the need for monthly or annual subscriptions (one-time purchase per OS versus subscription).
App stores such as Apple’s App Store, Google Play, and the Microsoft Store operate independently, each with its own distinct licensing system. Because these platforms function separately, purchases made on one store cannot be transferred to another. To ensure transparency, the need for separate purchases is clearly communicated to users in the store descriptions prior to purchase.
For instance, Nebo's Apple Store description states: "Nebo requires a separate purchase for each platform, as each store has its own licensing system, and these licenses are not shared across platforms." Similarly, the Google Play Store and Microsoft Store description clarifies: "Nebo requires a separate purchase for each platform (iOS, Android, Windows), as each store has its own licensing system, and these licenses are not shared across platforms."
As developers, our focus is on creating and enhancing the app to provide the best possible experience for users. While we rely on app stores for distribution, we do not have control over how these platforms operate, including their policies, licensing systems, or management. These aspects are determined entirely by the companies that run the respective stores.
Your purchase is linked to your App Store ID (Apple ID, Google ID, or Windows ID) and is valid only in the store where you made the purchase. Please note that the policies governing app purchases are determined by each respective store and are beyond our control.
Purchase of Nebo licence:
If I purchase Nebo on my iPad via the Apple Store, will I be able to download Nebo for free Nebo on my Mac with Apple silicon or iPhone?
Yes, if you purchase Nebo on the App Store, you can use it on any Nebo-compatible device like iPad, Mac M, or iPhone.
If I purchase Nebo on my Android tablet via the Google Play store, will I be able to download Nebo for free on my Android smartphone?
If you buy it on the Google Play Store, you can use it on any Android-compatible device such as Android tablets, smartphones, and Chromebooks.
If I purchase Nebo on my Windows tablet via the Microsoft Store, will I be able to download Nebo for free on my Windows PC?
if you buy it from the Windows Store, you can use it on any Windows-compatible device such as Surface or similar (You can install any app for up to 10 devices, you need to restore your purchase on other devices, this is for any purchased app)
If I purchase Nebo on my iPad tablet via the Apple Store, Can I download for free Nebo on my Windows PC or Android?
or
If I purchase Nebo on my Android tablet via the Google Play Store, Can I download for free Nebo on my Windows PC or iPad?
or
If I purchase Nebo on my Windows tablet via the Microsoft Store, Can I download for free Nebo on my iPad or Android?
As previously mentioned, each store operates independently, and licences are not transferable between them. Therefore, you will need to purchase Nebo separately for each operating system on which you intend to use the app.
Transfer of Nebo licence between operating systems:
Can I transfer my Nebo license between different operating systems? For example, if I originally purchased Nebo on Windows, am I able to transfer that license to Android or iOS, and vice versa?
As previously mentioned, each store operates independently and is not connected in any way to facilitate a license transfer. As developers, we do not have access to the records of the store to make such changes.
Your only available option is to request a refund from the store where you wish to cancel your purchase and then proceed to acquire a new license for Nebo from the store where you intend to make the new purchase.
Note: Prior to requesting a refund, please ensure that you backup your notes. Failure to do so may result in the loss of your notes.
Access your notes on different devices:
Can I access my notes on different devices using Nebo?
Yes, you can access your notes on different devices as long as you have Nebo installed on each device and you are signed into the same MyScript and cloud account. To sync your notes across devices, you can follow the instructions provided in the Sync your notes guide.
ℹ️ If you use the same ID on all your devices with the same operating system, you'll only need to buy the app once and can access it on all your devices.