Whether you’re considering downloading Nebo for the first time or you’re an existing user looking for information, these tips and frequently asked questions will help you learn more about the app
Best practice
- We strongly recommend making regular backups to your device or cloud storage. Please note that we do not store copies of your notes on our servers, so backing up ensures your data remains secure and accessible.
- To optimize your device's performance and enhance your experience with Nebo while working with Board, Document, or PDFs, organize your notes into smaller, manageable pages. Overloading a single page with too much content can place higher demands on your device's RAM, which may lead to lag or file corruptions. If you're managing PDFs, consider splitting them into smaller files to improve performance. Starting a new board or document can also help ensure a smoother and more stable workflow.
- If you encounter an issue with Nebo, please do not uninstall the app, as this could result in the loss of your notes. Instead, we recommend contacting our support team for assistance before taking any action on your device.
- We recommend charging your device before using Nebo or any other app. If your device runs out of battery while using apps that store data, like your notes, there's a risk of data corruption and loss.
- Each page type is designed for specific uses and note-taking styles. Choose and combine them consistently to align with your preferences and requirements:
- Notebooks, ideal for various activities such as note-taking, journaling, writing, drawing, or scrapbooking.
- Boards, jot down your unstructured ideas, thoughts, mind mapping and brainstorming.
- Documents, incorporate different types of blocks like text, diagrams, or mathematical elements on structured notes.
- PDF files, import your PDF files to be annotated by hand.
Users' top questions
What is the latest Nebo version?
What are the latest features added to Nebo?
I'm new to Nebo—How can I use the app?
I purchased Nebo on one platform and would like to download it for free on another OS. How can I do this?
Related questions: Do I need to pay for Nebo on each of my Devices?
Solution => Read our article: purchasing Nebo
I can see a yellow or red content warning on my page
I can see a yellow triangle, what should I do? Or the page I'm working on is not opening.
I accidentally deleted some of my notes. How do I recover it?
I'm encountering an issue with Nebo. Can I uninstall and reinstall it? What are the implications of deleting the app?
The Basics
Do you provide a free-to-try version of Nebo for Windows devices?
Unfortunately, we’re unable to offer a free-to-try version of Nebo on Windows.
Can I write with my finger or a capacitive pen?
The technology that underpins Nebo’s world-leading handwriting recognition supports:
- Passive pens (capacitive pens)
- Active pens
Active pens provide the best user experience when writing in Nebo. Read more about compatible pens.
You can handwrite with your finger (active pen disable mode) but the user experience is not optimal.
Will I need to use an Apple Pencil when using Nebo on my iPad?
Nebo works well with the Apple Pencil and other pens compatible with the Apple Pencil protocol. Read more about compatible pens.
Which languages does Nebo support?
Nebo supports two types of languages: interface language for app navigation and recognition language for handwriting conversion to typed text.
Currently, we support 11 interface languages and 66 recognition languages. Read more about language support.
Can I change the font style or page color?
Note background color can be changed. While font styles can't be changed, text formatting, color writing, title differentiation, and highlighting are possible. Read more about Apply styles.
Can I use split view with Nebo?
Split view is available on compatible devices, allowing note creation in Nebo alongside another app. However, you cannot open Nebo in both splits - it must be paired with a different app.
Does Nebo support drag-and-drop?
Currently, Nebo supports drag and drop for elements like text blocks and objects within pages, or pages in Grid view. But you can copy and paste text or images from and into Nebo from other apps. Read more about copying and pasting content in Nebo.
Does Nebo support dark mode?
Nebo supports Dark Mode, optimized for clear legibility regardless of background and ink color choices. Read more about display settings.
Does Nebo install a handwriting keyboard I can use in other apps?
Nebo doesn't provide a handwriting keyboard, and the app's installation doesn't allow handwriting input in other apps or the search bar field.
Supported devices
Does Nebo work on iPhone or Mac?
Nebo was primarily designed for iPads but is now available on all compatible Apple devices.
Nebo on iPhone is an invaluable tool to access and edit your notes created elsewhere, but there are some differences from the tablet version: Getting started with Nebo on iPhone.
If you're interested in accessing your notes on your Mac with Apple silicon, you can learn more about Nebo for Mac M1 here.
Nebo is compatible with Macs featuring Apple silicon chipsets. Macs with Intel chipsets have a distinct architecture and are not supported by Nebo.
What features does Nebo support for the Apple pencil?
Check out this article: Apple Pencil and Nebo
Does Nebo work on Android phones?
Nebo is available for some Android devices but isn’t fully compatible with all of them. You can use some Android phones to view your Nebo notes and create or edit text blocks using the keyboard. Read more about compatible Android devices.
Does Nebo work on ARM devices such as the Surface Pro X?
Yes, Nebo 3.0 and superior versions for Windows are compatible with devices that run on 32-bit ARM architecture.
Does Nebo work on any version of Windows?
No, Nebo requires Windows 10, OS build 16299.00 or higher.
Does Nebo work on E-Ink devices like Onyx?
No, Nebo is not compatible with e-ink devices. These devices typically have low screen refresh rates, which are not suitable for the advanced technology Nebo requires to deliver a seamless user experience.
Does Nebo work on any iPad or tablet?
Nebo is only compatible with certain operating systems (OS) and devices. Please note that all compatible devices must have an active digitizer touchscreen and an associated active pen. Read more about compatible devices.
Payment and Multi-platform use
If I buy Nebo, is this a one-time payment?
Your purchase of Nebo is a one-time payment (per operating system).
1 single payment on iOS to unlock access across your iPad, Mac M or iPhone.
1 single payment on Android to unlock access across your Android compatible device (Smartphone, Tablet or Chromebook).
1 single payment on Windows to unlock access across your Windows compatible devices.
Nebo AI (iOS & Android) is free to use during the beta phase. After the beta phase ends, Nebo AI will transition to a separate paid service.
If I buy Nebo for my iPad, do I have to buy it again for my Android or Windows device?
Nebo for iPad and Android are free to try with an in-app purchase for full access. Windows version require a one-time payment for download. As Apple, Microsoft, and Google are separate entities, they do not share licenses, which is beyond our control. Read more about purchasing Nebo.
If I buy Nebo for my iPad, can I share it with others in my Family Sharing circle?
Nebo requires a unique MyScript account per user to manage notes and access full-version features, making it unsuitable for family sharing. The App Store's family sharing notification for Nebo is incorrect, and we've requested its removal from the App Store.
I cannot restore my Nebo purchase. What should I do?
For iOS: to restore Nebo purchases or install Nebo on a new device, complete the installation process until the creation of the first notebook. After this, you can restore your purchase. Read more about restoring your purchase.
For Android: Google Play does not have a restore purchase option, you will need to re-install the app from your Library of apps. You can refer to the following Google article: Reinstall & re-enable apps.
I paid already for the app. I don't see how to download the app. The store wants me to pay again. What should I do?
If you have already paid for the app, make sure you are logged in with the same ID you used when you first purchased it.
Apple Store: Go to Nebo settings then account and you will see an option "Restore purchases" click on this and you will recover your paid app.
- Android: Go to your library apps and Reinstall and re-enable apps from Google Play.
- Windows: Go to your library apps and Reinstall apps from Microsoft Store.
Is Nebo AI Beta included in my payment?
During the beta phase (iOS & Android), Nebo AI is free to use, with usage limits in place to ensure fair access for all testers.
After the beta phase (iOS &An ends, Nebo AI will transition to a separate paid service
Sync, back up, recover
Can I sync my notes with the cloud?
Sync notes between devices using iCloud (iOS only), Google Drive or Dropbox. Requires a free MyScript account. Nebo is set to auto-sync as standard to keep your notes always up-to-date across all your devices. You can switch it off in Settings to revert to manual sync. Read more about syncing
Synchronization is included with the Nebo premium plan. To activate it (two steps), log in with your free MyScript account, then select your preferred cloud service—such as iCloud (for iOS), Dropbox, or Google Drive.
Can I sync across multiple devices?
To sync notes across devices, install Nebo and sign in to your MyScript account and preferred cloud storage on each device. For syncing between iPadOS, Android, Chrome OS, or Windows devices, download Nebo from each operating system's app store.
Why I was disconnected from Google Drive?
For security reasons, Google may log your device out (this may happen weekly). Please check if you’ve been logged out and sign back in to ensure syncing continues seamlessly.
Why do I have conflicting notes when syncing?
One possible reason is opening the same note on two different devices simultaneously. This may cause the app to upload multiple versions of the note to the cloud, creating a conflict. By ensuring only one device accesses the note at a time, you can prevent sync conflicts.
Can I back up my notes?
Yes, you can back up your entire library via the Backup option in the Settings menu of Nebo. We recommend backing up your library regularly to protect your content. Read more about backing up.
I accidentally deleted a Note (Notebook, Board, Document) or worse, an entire collection instead of one folder. How to recover?
Nebo users on version 5.8 or higher, recovering your notes or folders from the trash is a breeze. How to recover deleted notes and files from the Trash
Nebo version below 5.8, kindly reach out to the support team for assistance.
Importing and exporting
Can I import PDFs into Nebo?
- Yes, you can import PDFs into Nebo for markups and handwriting annotations. Read more about importing PDFs
Can I export my notes?
Yes, you can export your notes, depending on the kind of page you are working you can export as follow:
- from a Notebook => .nebo format. Additional formats will be made available in upcoming updates.
- from a Board => PNG, SGV, PDF or .nebo format.
- from a Document => Text, PDF, .docx format (Word, OpenOffice, Google Docs), .nebo format.
- from a PDF file => PDF or .nebo format
Others topics
New to Nebo:
Nebo AI Beta:
Nebo - Preinstalled versions (Lenovo)
Stuck in Nebo