Troubleshooting

• Missing notes after an update

  After an update, you may find that your notes are no longer visible in Nebo. This is because you have been signed out of your MyScript account while the app...

• Find .nebo files in your Windows device

  We recommend you to backup or sync your notes regularly, as crashes may happen, and deleting the app from your device will delete your data as well. In cas...

• Open a page that may have issues

  If in the main view, a banner says that your page looks off, try opening the page and writing on it, then close it. When you're back in the main view, t...

• Refunds

  If you would like to tell us why Nebo does not suit your needs, we would very much like to hear from you. MyScript plays no part in the transaction process...

• Submitting a support ticket

  Useful information in order to submit a support ticket, you will need to create a MyScript account if you do not already have one. See here for details: Set...