Troubleshooting
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If you can tell us what version of Nebo is on your device, it will help us answer your ticket questions. For Nebo 2.0 and superior, you can find this infor...
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After an update, you may find that your notes are no longer visible in Nebo. This is because you have been signed out of your MyScript account while the app...
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We recommend you to back up or sync your notes regularly. There are several tools available to access .nebo files on iOS: iMazing or iExplorer (free demo v...
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We recommend you to backup or sync your notes regularly, as crashes may happen, and deleting the app from your device will delete your data as well. In cas...
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If in the main view, a banner says that your page looks off, try opening the page and writing on it, then close it. When you're back in the main view, ...
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If you would like to tell us why Nebo does not suit your needs, we would very much like to hear from you. MyScript plays no part in the transaction process...
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If you cannot run the tutorial because a Not enough space error message is displayed, you may have to update your display settings. In fact, a minimum displ...
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The R72 version of Chrome OS has brought some usability issues. We are currently discussing with Google to understand how they can be fixed. Until a soluti...
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Useful information in order to submit a support ticket, you will need to create a MyScript account if you do not already have one. See here for details: Set...
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Once you have downloaded Nebo from the Microsoft, you can import your notes from Nebo trial version of your Samsung device. To do so, two options are availa...