How can we help you today?

Troubleshooting

  • Missing notes after an update

    After an update, you may find that your notes are no longer visible in Nebo. This is because you have been signed out of your MyScript account while the app...

  • Open a page that may have issues

    If in the main view, a banner says that your page looks off, try opening the page and writing on it, then close it. When you're back in the main view, t...

  • Refunds

    If you would like to tell us why Nebo does not suit your needs, we would very much like to hear from you. MyScript plays no part in the transaction process...

  • Submitting a support ticket

    Useful information in order to submit a support ticket, you will need to create a MyScript account if you do not already have one. See here for details: Set...

Your say on MyScript apps

Want to get involved in improving MyScript products with our user experience team? Take a few minutes to tell us about yourself, and we’ll contact you when your profile matches one of our research projects.

Get involved