Frequently asked questions.

• Latest Nebo version

• Related questions: Do I need to pay for Nebo on each of my Devices? 

• Solution => Read our article: purchasing Nebo

• Read more about long pages and avoid lags

• Read more about open a page that may have issues

• Read about recovering deleted content here.

• Read about Reinstalling Nebo and implications of deleting the app.

• Unfortunately, we’re unable to offer a free-to-try version of Nebo on Windows. 

• The technology that underpins Nebo’s world-leading handwriting recognition supports: 

  - Passive pens (capacitive pens)

  - Active pens 

  Active pens provide the best user experience when writing in Nebo.  Read more about compatible pens.

• You can handwrite with your finger (active pen disable mode) but the user experience is not optimal.

• Nebo works well with the Apple Pencil and other pens compatible with the Apple Pencil protocol. Read more about compatible pens.

• Nebo supports two types of languages: interface language for app navigation and recognition language for handwriting conversion to typed text.

  Currently, we support 11 interface languages and 66 recognition languages. Read more about language support.

• Note background color can be changed. While font styles can't be changed, text formatting, color writing, title differentiation, and highlighting are possible. Read more about Apply styles.  

• Split view is available on compatible devices, allowing note creation in Nebo alongside another app. However, you cannot open Nebo in both splits - it must be paired with a different app.

• Currently, Nebo supports drag and drop for elements like text blocks and objects within pages, or pages in Grid view. But you can copy and paste text or images from and into Nebo from other apps. Read more about copying and pasting content in Nebo.

• Nebo supports Dark Mode, optimized for clear legibility regardless of background and ink color choices. Read more about display settings.

• Nebo doesn't provide a handwriting keyboard, and the app's installation doesn't allow handwriting input in other apps or the search bar field.

• Nebo was primarily designed for iPads but is now available on all compatible Apple devices.  

  Nebo on iPhone is an invaluable tool to access and edit your notes created elsewhere, but there are some differences from the tablet version: Getting started with Nebo on iPhone.

  If you're interested in accessing your notes on your Mac with Apple silicon, you can learn more about Nebo for Mac M1 here. 

• Nebo is compatible with Macs featuring Apple silicon chipsets. Macs with Intel chipsets have a distinct architecture and are not supported by Nebo.
  

• Nebo is available for some Android devices but isn’t fully compatible with all of them. You can use some Android phones to view your Nebo notes and create or edit text blocks using the keyboard. Read more about compatible Android devices.

• Yes, Nebo 3.0 and superior versions for Windows are compatible with devices that run on 32-bit ARM architecture.

• No, Nebo requires Windows 10, OS build 16299.00 or higher.

• Nebo is only compatible with certain operating systems (OS) and devices. Please note that all compatible devices must have an active digitizer touchscreen and an associated active pen. Read more about compatible devices.

• Your purchase of Nebo is a one-time payment (per operating system).  

• 1 single payment on iOS to unlock access across your iPad, Mac M or iPhone.

• 1 single payment on Android to unlock access across your Android compatible device (Smartphone, Tablet or Chromebook).

• 1 single payment on Windows to unlock access across your Windows compatible devices. 

• Nebo for iPad and Android are free to try with an in-app purchase for full access. Windows version require a one-time payment for download. As Apple, Microsoft, and Google are separate entities, they do not share licenses, which is beyond our control. Read more about purchasing Nebo.

• Nebo requires a unique MyScript account per user to manage notes and access full-version features, making it unsuitable for family sharing. The App Store's family sharing notification for Nebo is incorrect, and we've requested its removal from the App Store.

• For iOS: to restore Nebo purchases or install Nebo on a new device, complete the installation process until the creation of the first notebook. After this, you can restore your purchase. Read more about restoring your purchase.

• For Android: Google Play does not have a restore purchase option, you will need to re-install the app from your Library of apps. You can refer to the following Google article: Reinstall & re-enable apps.  

• If you have already paid for the app, make sure you are logged in with the same ID you used when you first purchased it.

• Apple Store: Go to Nebo settings then account and you will see an option "Restore purchases" click on this and you will recover your paid app.

            Restoring your Nebo purchase

• Android: Go to your library apps and Reinstall and re-enable apps from Google Play.
• Windows: Go to your library apps and Reinstall apps from Microsoft Store.

• Sync notes between devices using iCloud (iOS only), Google Drive or Dropbox. Requires a free MyScript account. Nebo is set to auto-sync as standard to keep your notes always up-to-date across all your devices. You can switch it off in Settings to revert to manual sync. Read more about syncing

• Synchronization is included in the Nebo premium offer and requires a free MyScript account

• To sync notes across devices, install Nebo and sign in to your MyScript account and preferred cloud storage on each device. For syncing between iPadOS, Android, Chrome OS, or Windows devices, download Nebo from each operating system's app store.

   Read more about syncing.

• Yes, you can back up your entire library via the Backup option in the Settings menu of Nebo. We recommend backing up your library regularly to protect your content. Read more about backing up. 

• Nebo users on version 5.8 or higher, recovering your notes or folders from the trash is a breeze.  How to recover deleted notes and files from the Trash

• Nebo version below 5.8, kindly reach out to the support team for assistance.

• Yes, you can import PDFs into Nebo for markups and handwriting annotations. Read more about importing PDFs

Yes, you can export your notes, depending on the kind of page you are working you can export as follow:

• from a Notebook => .nebo format. Additional formats will be made available in upcoming updates.
• from a Board => PNG, SGV, PDF or .nebo format.
• from a Document => Text, PDF, .docx format (Word, OpenOffice, Google Docs), .nebo format.
• from a PDF file => PDF or .nebo format